FAQs

Frequently Asked Questions (FAQs)

Orders & Payments
What currency do you use?
All prices on our website are listed and processed in US Dollars ($). If your credit card or bank is in a different currency, the final transaction amount will be converted based on your bank’s daily exchange rate.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure payment options like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please email us at [email protected] within 2 hours of placing it. Once an order has been shipped, we unfortunately cannot modify or cancel it.

Shipping & Delivery
Do you ship worldwide?
Yes! We are proud to offer worldwide shipping to beauty lovers all over the globe.

How much does shipping cost?
Shipping rates vary depending on your location and the size of your order. Standard and expedited shipping options, along with their exact costs, will be calculated and displayed at checkout before you complete your purchase.

How long will it take to get my order?

Processing Time: Orders take 1–3 business days to package and ship out.

Standard Shipping: Generally takes 7–15 business days depending on your destination country.

Tracking: You will receive a tracking number via email as soon as your package ships so you can follow its journey.

Will I have to pay customs, duties, or taxes?
International orders may be subject to import duties, taxes, and custom fees levied by your country’s customs department. These charges are the responsibility of the recipient and are not included in our shipping costs.

Returns & Refunds
What is your return policy?
We want you to love your iBeauty products! We offer a 30-day return policy for unused, unopened products in their original packaging. Due to hygiene and safety reasons, we cannot accept returns on products that have been opened or used.

How do I start a return?
To initiate a return, please email our support team at [email protected] with your order number and the reason for the return. We will guide you through the next steps. Please note that customers are responsible for return shipping costs.

When will I get my refund?
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed automatically to your original method of payment within 5–7 business days.

Product Support
Are iBeauty products suitable for all skin/hair types?
We design our products with inclusivity in mind! However, everyone’s body is unique. We highly recommend checking the product descriptions and ingredient lists on our website, or doing a patch test before full use.

Are your products cruelty-free?
Yes, iBeauty is committed to ethical beauty practices. We do not test our products on animals.

Still Need Help?
Our customer support team is always here to assist you!
Email Us: [email protected]